Hybrid working solutions for builders’ merchants
A leading builders’ merchant in South Wales approached RPS for a system overhaul to enhance their communications and support hybrid working for their 27 users across three sites. They were facing issues adapting to hybrid work, integrating their current systems with Microsoft Teams, and ensuring smooth coordination between traditional phone systems and Microsoft Teams.
HR Dept
The HR Dept provides employment law and human resources support to small and medium sized businesses, they provide expert HR advice and are passionate about helping SMEs thrive through offering pragmatic and personal advice.
Prostate Cymru
Prostate Cymru was established in 2003 and is the leading charity in Wales fighting against all prostate diseases. The charity works with medical professionals and aims to raise awareness, promote understanding and fund both the latest medical equipment and training of healthcare professionals.
Prostate Cymru’s aim is to ensure that all men in Wales have equal access to tests, treatments, knowledge and support.
The charity had one analogue line which allowed only one call in or out at a time, this made it very difficult for fundraisers and volunteers to get through to staff as the phone line was usually busy. The staff all worked around one corded telephone which had to be passed around the office to take and transfer calls.
VTEC Energy
VTEC Energy Ltd is an independent energy consultancy based in Newport, South Wales supporting homes and businesses take control of their energy usage, reduce spend and to be more sustainable.
VTEC were struggling using a personal mobile phone for business calls, which could ring at any hour and wasn’t allowing them to switch off. Also they felt displaying a personal mobile phone number was not professional for their business.
MBACT
Monmouthshire Brecon and Abergavenny Canals Trust is a not for profit company with an onsite café at Fourteen Locks Canal Centre.
Broadband in the area was quite restricted, and they had problems using the internet that they had, and the wi-fi signal was poor, which caused problems with their onsite cafe taking card payments.
Colleagues were working across various locations of the canals and could only contact each other using personal mobile phones.
Another problem was problems contacting their provider, struggling to speak to the call centre agents and often feeling that they couldn’t receive any technical help.
Their IVR system and voicemail needed updating along with the equipment on site. MBACT also faced budget issues being a not for profit company in the local area.
Petersens PR
Petersens was founded by Rob Petersen in 2003. They are a small, award-winning team with extensive local and national experience in all areas of communication and marketing. They have a vast range of services includes public relations, advertising, graphic design, social media and event organisation.
Petersens inherited their old PBX system from a previous tenant of their offices, the system was very unreliable breaking on many occasions and was affecting business.
