We worked with Petersens to resolve these issues whilst trying to keep the cost down as they had just moved premises. We provided a new broadband connection and implemented our VOIP solution to eliminate the old PBX entirely. Throughout the process we liaised with their previous supplier in order to make the transition as smooth as possible.
Operational times were implemented to ensure calls were being routed as efficiently as possible. In hours queues are used and if calls are not answered by a certain number of seconds they are routed either to voicemail or to mobile.
As with all installations we provided telephone training for all staff which allowed them to utilise the phones more effectively going forward.