Modernising Communications for a Leading South Wales Solicitors Firm Sector
A prominent solicitors firm in South Wales, managing several offices and preparing to expand further, was facing communication challenges as they grew. Their existing systems were inadequate, and with the 2027 ISDN switch-off approaching, the outdated setup limited scalability and flexibility. Additionally, varying greetings and communication materials across offices created inconsistency and hindered effective communication among staff, complicating call handling and customer interactions.