Upgrading Communication Systems and Eliminating Call Interruptions for a Primary School
Oakwood Primary School* faced issues with engaged phone lines due to their legacy ISDN system, which limited them to only four simultaneous calls. Their outdated handsets were in need of an upgrade, and they were incurring heavy maintenance charges from their previous provider. Parents frequently encountered the frustrating engaged tone when attempting to contact the school.
Solution
PS Telecom addressed these challenges by implementing a new communication system that increased call capacity and eliminated excessive maintenance charges. To manage high call volumes during peak times, we proposed the integration of a sickness line to ensure that parents could reach the school promptly. Additionally, the Voicemail to Email feature was added to efficiently handle missed calls and inquiries, further improving communication accessibility.
This solution ensured uninterrupted communication, enhancing the efficiency of the school’s operations while reducing costs and improving accessibility for parents.
Features
- Fibre Broadband
- Queues
- Voicemail to Email
Testimonial
RPS were an invaluable support to me when I first set up my business. I opened up my office at incredibly short notice and they were readily on hand, had a real understanding of my commercial needs and provided me with excellent advice in a timely manner. They were super-efficient in installing the system for me and have always been on hand with friendly technical support when I need it. RPS came in to their own when we transferred the business from the office to homeworking during the pandemic and with the minimum of fuss set the team up with their usual great speedy efficiency. They even act as a reminder to me before public holidays, notifying me when I have to alter my telephone answer messages. I wouldn’t hesitate to recommend Ron, Natalie and the rest of the team.
