Powering Seamless Communication at Gwyn James Solicitors

Gwyn James Solicitors is a well-established law firm with four sites, serving clients across South Wales. Committed to delivering exceptional legal services, they recognised the critical role that robust, reliable, and responsive communication systems play in their daily operations and client interactions.

They found themselves at a crossroads with their existing communication setup. While functional, it lacked the agility and efficiency required for a modern legal practice operating across multiple locations. More critically, they were seeking a communications provider who could offer not just improved technology, but also a commitment to first-class customer service and proactive aftercare. They desired a true partnership, not just a vendor-client relationship.

Solution

RPS Telecom stepped in to address Gwyn James Solicitors’ needs. After a thorough assessment of their four sites and existing infrastructure, RPS Telecom implemented a comprehensive communication solution designed to streamline their operations, enhance connectivity, and provide the reliability they sought. A key component of this tailored solution included the integration of Email to Fax functionality, a vital tool for a legal practice that frequently handles sensitive documents requiring fax transmission, ensuring both convenience and compliance.

The focus wasn’t solely on technology; RPS Telecom committed to delivering the high level of customer service and aftercare that Gwyn James Solicitors prioritised. This involved dedicated support, proactive monitoring, and a responsive team ready to assist whenever needed.

Features

Our Impact

Gwyn James chose to work with RPS Telecom to get a telecom provider that could offer both reliable solutions and strong customer support—and that decision has clearly paid off. They’ve been consistent, easy to deal with, and genuinely helpful whenever we’ve needed them.

Their support team is excellent, and we especially want to thank Kayleigh for always being friendly, professional, and helpful. It’s clear that RPS Telecom cares about our business and takes the time to get things right. We never feel like just another client—they treat us like a real partner, and that’s made a big difference.”