NT Ellis Accountants
NT Ellis Chartered Accountants are a recently established firm of accountants, managed and controlled by qualified chartered accountants with vast amounts of experience. Their aim is to look after clients whatever their size, in a professional and friendly manner.
With their current system, the team were unable to identify who was calling and were looking for a telephone solution that could work well with their customer ethos.
Bright Oak
Bright Oak is a debt management firm dedicated to providing the right advice and effective debt solutions.
The team were looking to relocate to a new office and realised the difficulty and cost implications of moving an old ISDN system.
They did not like having the big box in the office and wanted to upgrade their phones.
With the current ISDN they could not have a home office setup, which is something they required going forward.
Call recordings were also a key requirement as the company requires them for compliance purposes.
Castra Financial
Castra Financial are a local financial services company offering holistic advice on mortgages, pension investments. Castra had been a customer of BT for many years and had experienced issue after issue with their service.
Their calls as a business were limited so most of the time they worked on mobile phones. This in turn meant customers would right back the mobile number and calls were not always directed and dealt with by the correct person.
