Wednesday 27th July 2022

True or false? The myths of VoIP debunked

Voice over Internet Protocol, known in short as VoIP can be a game-changer for your business. By using the internet to make and receive calls, you’ll benefit from reduced operating costs, higher quality calls, and most importantly the flexibility to answer your phone system from pretty much anywhere. 

When it comes to the conversation around VoIP, it can become hard to separate the truth from the myths. So we decided to debunk the most common myths for you…

Myth 1: Our business will lose its phone number if we use VoIP

Now we can’t talk for other providers, but here at RPS Telecom we are experts in number porting. This means we can transfer your existing number to our VoIP platform so you don’t have to worry about losing your original phone number and confusing your customers. 

“We understand that moving to a new telephone solution can be scary which is why many businesses stick with what they have on an ‘it’s not broken don’t fix it’ mentality. Most of the time this means businesses are paying hundreds more on their bills for a telephone system that is not fit for their needs and doesn’t grow with their business.” – Natalie Strange, our General Manager. 


Myth 2: VoIP is only suitable for big businesses 

Better telephony systems can benefit your business no matter the size. Many smaller businesses would find significant cost savings if they moved away from traditional phone systems to a VoIP-based platform. This way, businesses can access enhanced features and the flexibility to grow along with their telecoms. 

We work with businesses of all sizes across South Wales to ensure they’re getting telecoms systems that can grow with them. 


Myth 3: VoIP is expensive to install and use

When it comes to anything telecoms-related, the cost is often the main concern for businesses. You’ve got to keep that bottom line in mind, and we completely understand. The good thing about VoIP is that it often works out much cheaper than traditional services, with less hardware required on-site and minimal maintenance costs.

Plus, it’s easier from a scalability perspective as you only pay for what you use.


Myth 4: I’ve heard that VoIP is unreliable 

VoIP providers like us here at RPS Telecom invest heavily into resilience to ensure our services are reliable, meaning that the platform has a 99% uptime. 

If it provider has 99% uptime it means the service shouldn’t go down more than that 1% every year, which would be 3.65 days over a year. 

We offer options for resilience onsite, including backup broadband solutions, and in worst-case scenarios like power outages, we are able to divert calls temporarily to anywhere. 


Myth 5: The call quality of VoIP isn’t as strong as traditional phones

When telecoms are important to your business, of course, call quality is going to be a key concern. Thankfully, VoIP calls sound as good as, if not better than, traditional phone systems with many handsets offering HD Voice and noise canceling features. As long as you have a strong internet connection with ample bandwidth, you’re covered. 

“There are big changes coming to the industry in 2025, all traditional phone likes are being switched off. This means most traditional phone systems will be obsolete. This means everyone will be moving to VoIP in some way or another and whilst this is an essential change, it’s a great opportunity for businesses to transform the way they work going forward.” – Natalie Strange, our General Manager.


Myth 6: VoIP would be difficult for our team to manage

At RPS Telecom, we do all the work for you so there’s no need to worry about management. Both updates and maintenance are completed in the background to ensure you are getting the very best out of your telephone solution without interruptions. 

If you decide you’d like to make changes, our team will be happy to action these for you. 


Myth 7: The installation process is too complicated with VoIP

There is no need for bulky or complicated hardware onsite when it comes to VoIP. Everything is set up in the Cloud, leaving only handsets to be installed onsite if required. At RPS Telecom, we pre-program these before our visit to ensure minimum disruption to you and your team. 

Plus, our solution provides you with state-of-the-art telephones along with a mobile app that your team can use on the go. From the initial consultation to the installation date, here at RPS we make the setup as smooth as possible and our friendly team is here to guide you every step of the way. 


We’ve created solutions for a wide range of businesses, from estate agents to medical practices. The team at RPS is here to help you understand what you currently have and advise on what options are available to you going forward.

Get in touch with us today to discover how we can transform your telecoms on or 01633 481424