We implemented a project plan which saw each site transition to our hosted platform over a matter of weeks. Once all sites were migrated, each site could make an internal call to any member of staff they needed to get hold of. To make this easier we included a company directory with all staff members names and departments. They were no longer restricted by a maximum inbound and outbound call cap. Our system provided unlimited calls inbound and outbound.
We were able to improve the customers experience when calling. For example, calls for Cwmbran lettings were actually dealt with by a team in Newport. With our system we were able to add this option on to their Welcome Message. Once this option was pressed it would take customers straight to the right department. Our hosted system is a lower cost alternative to ISDN with far more flexibility staff are now able to email requests for staff training days, holidays and sick cover to ensure calls are answered efficiently.