The PSTN switch-off is quickly approaching. Is your business ready?
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Managing Director @ RPS Telecom
It’s clear that AI is here to stay and for businesses it’s important to figure out where best to use it as a tool to improve processes and increase efficiency.
As a telecoms business we wanted to create a tool that can improve communications and human connection by allowing staff to be more present on calls instead of focusing on note taking, while also improving QA through automation. That’s why we created RPS VoiceIQ.
RPS VoiceIQ is part of our VoIP and connectivity solution stack – integrating with our platform to combine AI-driven transcription, automated compliance tools, and secure call storage into one seamless experience.
From capturing every call to analysing performance at scale, VoiceIQ transforms your business communications into actionable insights, compliance assurance, and measurable improvements.
Common Problems | Solutions |
Operational inefficiencies Wasted hours typing notes, chasing records, manual reporting | Automated transcription and call summaries save hours of admin, plus you can easily store, search and playback conversations. |
Quality Assurance Inconsistent call monitoring, limited visibility of performance and missed opportunities for coaching and improvement | You can score, review, and benchmark calls to monitor service quality, plus identify training opportunities and improve staff performance. VoiceIQ will support compliance audits with transparent QA records |
Compliance risks GDPR, PCI DSS, MiFID II obligations are complex and costly if missed | Compliance features such as full encryption, legal hold and automated redaction that meets GDPR, PCI DSS, MiFID II requirements |
Customer experience issues Repeated questions, miscommunication, slower response times | No need for clients/patients to repeat details. Faster, more accurate service delivery, with improved quality coaching and dispute resolution |
Lack of actionable insights Businesses struggle to analyse call data for trends, performance, and customer behaviour | Real-time analytics and reporting turn calls into insights enabling you to track performance, identify trends, and optimise processes, plus measure customer sentiment and staff productivity for continuous improvement |
RPS VoiceIQ delivers business-grade, AI-driven conversation analytics that examines every call, conference, and contact centre interaction through a single, comprehensive solution. Advanced analytics and business intelligence transform raw conversation data into actionable customer, operational, and performance insights – accessible through intuitive, customisable dashboards.
We understand the critical role that call QA plays in ensuring exceptional customer experiences and regulatory compliance for both inbound and outbound calls.
Master Call Quality with RPS VoiceIQ
RPS VoiceIQ delivers advanced call quality assurance without prescriptive limitations, proprietary constraints, or coding requirements. Using configurable, no-code tools and AI-driven analytics, organisations can streamline and automate QA processes while maintaining complete flexibility and control.
Compliant Conversation Capture
Quality assurance begins with compliance. RPS VoiceIQ securely captures and stores conversations across diverse communication platforms, ensuring interaction data is compliant, protected, and readily available for analysis.
Manual Quality Assurance
Brings human insight to every interaction, allowing reviewers to assess calls with the context, judgment, and nuance automation can’t replicate. With customisable scorecards, flexible dashboards, detailed transcripts, and multilingual support, it offers a hands-on approach to evaluating performance, improving coaching, and ensuring quality and compliance across customer conversations.
Automated Quality Assurance
Gives your business the why behind every interaction. It uncovers hidden performance gaps, highlights coaching opportunities, and ensures compliance without the drain of manual audits. By analyzing every call – not just a small sample – it delivers a true, data-driven picture of your customer’s experience.
The result? Faster decisions, fewer risks, better agents, and a consistently higher standard of service that directly boosts customer loyalty and operational efficiency.
Unlock insights across departments to:
Controlled, role-based access ensures each department sees insights relevant to their objectives – whether marketing analysing campaign responses or operations monitoring service trends.
Financial Services
Recording advisory calls and ensuring compliance with financial regulations:
Protect sensitive financial conversations with GDPR and FCA-compliant recording. Generate accurate call logs, reduce manual admin, and ensure clients receive consistent, accountable advice supported by searchable, time-stamped records.
Solicitors
Documenting sensitive client instructions and preparing for disputes or audits.
Capture every client call with automatic transcripts and legal hold archiving. Ensure precise case notes, create secure audit trails, and reduce time spent on manual documentation while staying fully compliant.
Healthcare
Managing patient interactions and ensuring secure storage of sensitive medical information.
Safeguard patient conversations with GDPR/HIPAA-compliant recording and encryption. Automatically summarise patient calls for accurate records, reduce staff admin, and provide secure storage of PHI for improved care continuity.
Estate Agents
Handling multiple buyer, seller, and landlord enquiries.
Streamline property enquiries with AI call summaries linked to your CRM. Avoid missed details, improve follow-up, and securely capture conversations to build trust and deliver better customer experiences.
It’s much more than just recording
AI transcription, sentiment analysis, and reporting provide actionable insights,not just audio files.
Evaluate and score calls automatically with built-in QA tools
Track performance, identify training needs, and maintain consistent servicequality across every interaction.
It’s built for compliance-heavy industries
GDPR, PCI DSS, MiFID II ready out of the box.
You’ll get unlimited storage & data sovereignty
Avoid caps, keep control of where your data lives.
We offer flexible packages & add-ons
Mix and match features per user for maximum cost efficiency.
You’ll benefit from legacy data migration
Import existing recordings from other systems to one secure hub.
Interested? Get in touch today!
RPS Telecom
Springboard Business Innovation Centre, Llantarnam Industrial Park, Cwmbran, Gwent, NP44 3AW
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