Juggling customer service, internal collaboration, and business growth with limited resources is no easy task—especially for SMEs. Disjointed phone systems, high communication costs, and limited flexibility can all hold your business back. Add remote work and customer expectations into the mix, and many small to medium-sized businesses find themselves working harder just to stay connected.
That’s where combining Microsoft Teams with a modern VoIP phone system changes the game. By bringing together your business telephone system, collaboration tools, and voice calling into one unified platform, you get the performance and professionalism of a large enterprise—without the complexity or cost.
Whether you’re a startup or an established business scaling up, this approach brings clarity, consistency, and control to your communications—empowering your team and delighting your customers.
What is VoIP for Microsoft Teams?
VoIP telephony (Voice over Internet Protocol) routes your calls over the internet instead of traditional phone lines. When paired with Microsoft Teams, it transforms the app into a powerful, all-in-one VoIP business phone solution. With TeamsTalk from RPS Telecom, you can make and receive internal and external calls using your business number—right from the Teams interface.
Your VoIP IP phone system becomes a seamless part of your workflow. Whether your team is at the office, at home, or on the move, they can access full calling features on any internet-connected device.
Ready to modernise your business communication?
Discover how RPS Telecom’s proven TeamsTalk solution simplifies VoIP integration for Microsoft Teams.
Why SMEs are moving to VoIP with Microsoft Teams
SMEs are often the most stretched when it comes to resources, which makes inefficiencies and outdated tech even more damaging. Here’s how a modern VoIP phone business phone solution with Teams integration makes a real difference:
- One Platform for All Communication
Managing separate tools for video calls, phone lines, and chat wastes time and creates confusion. With VoIP in Microsoft Teams, your entire multi line phone system is integrated—so your staff can make calls, attend meetings, send messages, and collaborate from one dashboard.
- Remote-Ready and Highly Flexible
Hybrid and remote work models aren’t going anywhere—and neither should your ability to communicate clearly. With TeamsTalk, your UK VoIP phone becomes mobile. Staff can use their business number from home, on the road, or in the office, maintaining professionalism without needing a physical desk phone.
- Big Savings, No Compromise
Say goodbye to high call charges, expensive hardware, and maintenance costs. A cloud based VoIP system uses your existing internet connection, so you reduce telecom spend while gaining enterprise-grade features. For many SMEs, this is one of the fastest ways to improve service while cutting costs.
- Easy to Scale as You Grow
Hiring new staff? Expanding to a second office? No problem. VoIP scalability allows you to add or remove users with just a few clicks. There’s no need to install new lines or buy complex equipment—your system grows as you do.
No hardware required (unless you want it)
Modern small business VoIP phone systems don’t rely on bulky hardware. TeamsTalk works perfectly on desktops, laptops, tablets, and smartphones using the Teams app or a VoIP softphone. But if you do need VoIP hardware (for example, at reception), we can supply devices that work straight out of the box.
Beyond basic calling: Features that power growth
RPS TeamsTalk isn’t just a replacement for your old business telephone system—it’s a smarter, more strategic tool for customer service, sales, and internal comms. Here’s what you’ll gain:
VoIP CRM Integration
Link your VoIP phone system to your CRM to streamline workflows. When a client calls, their details pop up instantly—so your team is always informed and ready. Whether you use HubSpot, Salesforce, or another platform, VoIP CRM integration brings valuable context to every conversation.
VoIP Call Reporting
Track call volumes, durations, missed calls, and response times with advanced VoIP call reporting. This data helps you spot trends, plan resources, and deliver a better customer experience.
VoIP Apps and Smart Features
From call forwarding and auto-attendants to voicemail-to-email and ring groups, RPS TeamsTalk offers a range of VoIP apps and features that help your business stay responsive and professional—no matter your size.
Is it complicated to set up? Not with RPS Telecom
Worried about switching systems or downtime? Don’t be. Our process is designed to be quick, easy, and stress-free.
Here’s how we get you started:
- Consultation & Planning – We review your current setup and tailor a solution that fits your needs.
- Seamless Setup – All configuration takes place in your Microsoft 365 environment—no on-site visits needed.
- Rapid Deployment – Your team will be up and running fast, without disruption.
- Training & Support – We ensure your staff know how to use everything and provide ongoing support whenever you need it.
Why go at it alone?
Let the VoIP integration experts at RPS Telecom guide your transition to a smarter phone system with minimal disruption.
Why SMEs choose RPS Telecom for TeamsTalk
We don’t believe in one-size-fits-all. At RPS Telecom, we
specialise in helping SMEs improve the way they work with practical, scalable,
and cost-effective communication systems.
When you choose RPS for your VoIP telephony, you get:
- A tailored solution that fits your size, goals, and budget
- Support from a UK-based team of VoIP and Microsoft Teams experts
- Access to cutting-edge tools without the hassle of managing them
- Rapid setup with no technical jargon or hidden costs
We’ve helped businesses across many industries—from finance
and law to estate agents, manufacturing, education and creative services—ditch
their outdated phones and take control with TeamsTalk.
Ready to Simplify, Save, and Scale?
Your business deserves a communication system that works as hard as you do. If you’re still using a legacy business telephone system, now is the time to upgrade.
With TeamsTalk, you’ll unlock the flexibility of cloud based VoIP, the insights of VoIP call reporting, and the convenience of full integration with the tools your team already uses—like Microsoft Teams and your CRM.
Take the first step towards smarter, more cost-effective communication. Talk to RPS Telecom today and see how easy it is to implement TeamsTalk for your business.
