How Modern VoIP Solutions Keep Solicitors Connected

Communication You Can Count On:

Helping Solicitors Stay Connected, Compliant and In Control

In the legal profession, trust and responsiveness are everything. Clients need timely answers. Courts don’t wait. And missed calls can mean missed opportunities — or worse, missed deadlines.

Yet for many solicitors and legal practices, outdated phone systems, unreliable connectivity, and patchwork communication tools are still the norm. Whether you’re in a busy high-street practice or a multi-branch firm, communications issues can quickly become business issues.

At RPS Telecom, we understand the unique challenges solicitors face — and we’ve built solutions that help you stay connected, compliant, and in complete control of your communications, wherever and however you work.

The Challenge: Call-heavy, High-pressure, and Constantly on the Move

Solicitors don’t sit still. You’re on calls with clients, in meetings, checking in with barristers, preparing for hearings — often all within the same day. You might be in the office, working from home, or taking a call from the courthouse steps.

And yet, many firms are still tied to landline systems that assume everyone’s at their desk. Calls go unanswered. Messages get lost. Client satisfaction suffers. It’s not just frustrating — it’s risky.

How RPS Helps:

We provide solicitor-ready VoIP systems that let you make and receive calls on your office number from any device — smartphone, laptop, or desktop — whether you’re at home, in court, or travelling between offices. Features like voicemail-to-email, call forwarding, and mobile softphone apps ensure you’re always reachable and professional, even when you’re not at your desk.

The Challenge: Missing Calls, Missing Opportunities

Every call into your practice could be a new client, an urgent update, or a critical piece of information. But if that call doesn’t get through, it may not come again. Even worse, poor call handling can impact your reputation for responsiveness and care.

How RPS Helps:

Our intelligent call routing means calls never go unanswered. We help you set up tailored call flows so that clients are always greeted professionally and quickly connected to the right person or team. When you’re unavailable, calls can automatically divert to a colleague or voicemail — and transcribed voicemails can be emailed directly to your inbox so nothing is missed.

The Challenge: Growing Teams, Hybrid Working, and Multi-site Operations

The legal sector is changing. Remote and hybrid working are here to stay. Practices are expanding into new locations or bringing in consultants who don’t work from the office full-time. Managing communications across teams and branches shouldn’t be a logistical nightmare.

How RPS Helps:

Our cloud-based systems scale effortlessly as your firm grows. Adding a new user or location is as simple as plugging in a handset or downloading an app.  Internal calls between branches are free, team messaging is built-in, and everyone shares the same system — no matter where they’re based. You stay agile, collaborative, and connected.

The Challenge: Confidentiality, Compliance, and Professional Standards

As a solicitor, you’re handling sensitive conversations daily. You need to protect client confidentiality, maintain accurate records, and ensure compliance with professional regulations. But many traditional phone systems for solicitors don’t offer the tools to do this properly.

How RPS Helps:

Security and compliance are built into every solution we provide. Call encryption, secure access controls, and call recording (where appropriate) support your compliance with legal obligations. Recordings can be stored securely, providing a useful audit trail for quality assurance or dispute resolution.

We also support integration with popular case management and CRM systems, giving your team immediate access to client data during calls, helping deliver a more efficient and informed service.

The Challenge: Complex Systems, Patchy Support, and Unpredictable Costs

You didn’t go into law to manage telecoms — but that’s how it can feel when your system is unreliable, your supplier is unresponsive, and you’re never quite sure what the next bill will include.

How RPS Helps:

We’re more than just a telecoms provider — we’re your long-term communications partner. That means straightforward monthly pricing, UK-based support when you need it, and fully managed service that takes the pressure off your team. We pride ourselves on a responsive, personable approach — built on the same values you apply in your client relationships: professionalism, clarity, and trust.

Our team works with you to understand how your firm operates and tailors your solution accordingly — whether you need help setting up for a new office, changing how calls are routed during court hours, or adapting to a new hybrid working policy.

The Result: Clearer Calls, Happier Clients, and a Smarter Practice

With the right telecoms system in place, your practice can run more smoothly:

• You respond faster, wherever you are
• You never miss a key client or court call
• Your teams stay connected, even across locations
• Your systems support compliance and professionalism
• Your technology grows with you, not against you

Why Solicitors Trust RPS Telecom

We understand that in legal practice, every detail matters. That’s why we focus on more than just call quality — we focus on the experience. From how we onboard your team to how we answer your support calls, we work to earn your confidence every day.

So if you’re still tied to a desk phone, missing client calls, or worrying about your communications setup — now’s the time to change that.

Talk to RPS Telecom about a better way to manage your practice’s communications. Secure. Scalable. Supported.