In healthcare, communication isn’t just admin — it’s patient care. From managing high call volumes during the 8am rush to maintaining privacy during sensitive conversations, a reliable phone and broadband system plays a crucial role in your practice’s ability to operate smoothly and serve your patients well.
Yet for many GP surgeries, dental practices, health centres and clinics, outdated systems, poor call routing, and patchy support are still causing frustration — both for staff and patients.
At RPS Telecom, we work with primary care providers across the UK to deliver phone and broadband solutions that help practices improve access, reduce admin pressure, and meet NHS and compliance expectations — all with reliable, scalable systems backed by personal service.
The 8am rush is a daily pressure point. Patients struggle to get through, staff are overwhelmed, and engaged tones or long waits result in frustration. In some cases, patients simply give up — or go elsewhere.
We provide healthcare-grade VoIP phone systems that can handle high call volumes without breaking down. Features like intelligent call queuing, automated messages, and patient callback options reduce pressure on reception teams and keep phone lines flowing. Dashboards help you monitor call data and adjust staffing to match demand — meaning better access, better outcomes, and fewer complaints.
When patients finally get through, they expect a fast, efficient, and professional response. But many practices still rely on outdated systems with limited routing options, meaning patients are transferred multiple times — or worse, not at all.
Our smart call routing ensures patients are directed to the right team first time — whether that’s reception, a nurse-led triage team, or admin support. You can prioritise vulnerable patients, direct non-urgent queries to voicemail or alternative lines, and set up out-of-hours options for smoother access around the clock.
With advanced call handling, mobile integration, and dedicated support, we help healthcare-grade businesses stay connected when it matters most.
Many healthcare practices still operate on legacy phone systems — some even reliant on copper landlines, which are being phased out across the UK. When your phones or internet go down, so do your bookings, triage processes, and patient contact — putting care delivery at risk.
We deliver modern cloud-based phone systems with high availability and built-in failover protection. Our broadband solutions include backup options to keep you connected even during outages. Whether you’re using EMIS, SystmOne or other NHS systems, we ensure your infrastructure supports the critical services you rely on.
Primary Care Networks (PCNs), federations, and multi-site practices often struggle with fragmented systems that can’t scale easily or share capacity. This results in inconsistent patient experience and communication breakdowns between teams.
Our systems scale with your needs — from a single-site surgery to multi-location dental groups. All your teams can use the same cloud-based platform, with internal calling, messaging, and shared visibility across sites. This supports remote triage, shared staffing, and joined-up care without the telecoms headaches.
Every patient conversation carries responsibilities. GDPR compliance, safeguarding obligations, and secure handling of sensitive data are essential — but many phone systems don’t provide the necessary controls.
We build compliance and security into every system. You get secure VoIP calls, access-controlled call logs, and secure, optional call recording features for audit trails or training purposes. We’ll help you stay compliant without complicating your workflow.
Too often, healthcare teams are left managing telecoms without the right expertise — facing delayed support, unclear pricing, and clunky systems that don’t align with clinical priorities.
We offer responsive UK-based support from people who understand the pressures of frontline healthcare. Our solutions are easy to manage, with transparent pricing and full onboarding support. We don’t just install a system and leave — we work with you to ensure it keeps delivering value long after go-live.
With a better telecoms system in place, your healthcare practice can:
From the front desk to the back office, we understand what healthcare teams need from their communications: simplicity, reliability, and total support.
We help practices improve access and efficiency, without overloading staff or stretching budgets. Whether you’re managing a busy GP surgery, dental practice, or health centre, we’ll work with you to build a system that fits your exact needs — and grows with you.
Talk to RPS Telecom about a smarter way to manage your practice’s phone and broadband systems. Reliable. Scalable. Supported.
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