The Challenges that Telecoms Solve in Modern Manufacturing

Challenge: Communication Bottlenecks Across the Production Cycle

From design to delivery, manufacturing depends on fast, accurate communication. But when calls drop, connections lag, or staff struggle to reach each other between sites, the production flow slows — and the risk of costly errors increases.

How RPS Helps:
We provide high-performance telephone VoIP systems that keep design teams, production lines, and suppliers in constant contact. Whether your engineers are on the shop floor, in the design office, or working remotely, they can make and receive calls from any device, using the same business number. With voicemail-to-email, call forwarding, and softphone apps, everyone stays connected — without being chained to a desk phone.

Challenge: Downtime That Disrupts Delivery

In manufacturing, downtime isn’t just inconvenient — it’s expensive. A phone or broadband outage can halt ordering, delay shipping, and throw production schedules off course. With the copper PSTN network being switched off by 2027, manufacturers relying on legacy systems face even greater risk.

How RPS Helps:
Our broadband and VoIP solutions are built for resilience. With failover protection and 4G/5G backup, you stay connected even if your primary service is interrupted. Our cloud-based systems ensure that calls and collaboration continue, regardless of location or infrastructure failures — keeping your production on track.

Challenge: Poor Multi-Site Collaboration

Many manufacturing businesses operate across multiple facilities — from R&D centres to production plants and distribution hubs. But without a unified communications system, sharing information and coordinating teams can be slow, inconsistent, and costly.

How RPS Helps:
We unify your sites under a single, scalable telecoms platform. Internal calls between locations are free, and VoIP Teams integration so your design team, production floor, and logistics staff can work together in real time. Adding a new site or team member is quick and easy, without the need for complex installations.

Challenge: Quality Control and Remote Diagnostics

Modern manufacturing often involves remote inspections, supplier audits, and real-time diagnostics for equipment. But poor call quality, lag, or unreliable video conferencing can slow down fault resolution and impact product quality.

How RPS Helps:
Our systems prioritise voice  traffic with Quality of Service (QoS) settings, ensuring crystal-clear communication for live problem solving. Whether it’s a remote supplier meeting, a customer QA check, or a live technical consultation, you can communicate with clarity and confidence.

Challenge: Protecting Intellectual Property and Client Data

Manufacturing often involves handling sensitive designs, prototypes, and client specifications. If your communications aren’t secure, you risk exposing valuable intellectual property or breaching client confidentiality agreements.

How RPS Helps:
Security is built into every RPS Telecom solution. We provide VoIP calls with secure access controls, and audit-ready call logging. Optional call recording provides a clear record of conversations, supporting both quality assurance and contractual compliance.

Challenge: Outdated Systems and Lack of Support

Managing outdated telecoms systems can drain internal resources. Long waits for support, unclear billing, and systems that don’t align with your workflows can lead to inefficiency and frustration.

How RPS Helps:
We’re more than just a supplier — we’re your long-term communications partner. We provide straightforward monthly pricing, UK-based support, and a fully managed service that frees your team to focus on production. We take time to understand your operations and tailor your solution, whether you’re upgrading an existing facility or expanding into new markets.