Koala IT offers quality IT services to primary schools. This latest strategic partnership will enable the company to add telephony services to their portfolio of products.
The IT company appointed RPS to implement a highly reliable and seamless telephony solution, following an introduction from Zen Internet.
Bill Wicker, Director of Koala IT commented: “Zen highly recommended RPS as a first-class business whose people are easy to deal with and who have extensive experience in the VoIP technologies.
“Working with a partner that can support us in providing VoIP solutions to our clients has a very positive effect. It really strengthens our position with our clients as a one-stop-shop for all their connectivity needs.”
With similar company ethics and values around customer service, staff and partnership type arrangements, the new partnership was an ideal fit for both companies.
Ron Griffiths, Managing Director at RPS Telecom commented: “We specialise in VoIP services and are constantly looking to partner with IT companies who are experts in their own rights. Adding telephony to their portfolio has many added benefits for Koala IT from additional revenue opportunities and customer stickiness to reducing the risk of competitor entry.
“Expanding into other areas of the UK by working with key IT partners is a key strategy for us at RPS. It increases our reach without major investment, whilst at the same time we can be selective about who we partner with and in which geographic areas.”
Griffiths added: “Working with Zen’s partners has a number of advantages for not just us, but for the partner and the end customer as well. Reselling Zen’s connectivity in each of our portfolios means a customer premise gets connected directly to Zen’s infrastructure and the RPS Telephony infrastructure in Zen’s data-centres provides a highly quality hosted VoIP solution, all adeptly managed by RPS.”
Stephen Warburton, Managing Director at the Zen Partner division said: “We are delighted to see this collaboration between RPS and Koala IT. Over the many years we have all been working together, we have seen RPS’ commitment to providing a seamless experience to their customers first-hand. We look forward to also seeing the many great benefits this partnership will bring.”