As we look ahead to 2026, we’re taking a moment to reflect on the progress we’ve made and what continues to drive us forward. At RPS, growth only matters when it’s done the right way, with strong foundations, great people, and our customers firmly at the centre.
Here are some of the key highlights that shaped the past year and are setting the direction for what comes next.
Customers Drive Everything We Do
Our customers sit at the centre of every decision we make. Whether we’re investing in new technology, developing our people, or refining how we work, it all starts with one simple question: how does this improve the experience and outcomes for our customers?
Throughout the year, we’ve remained focused on delivering reliable, well-supported telephony and broadband services that businesses can depend on. Backed by clear communication, accountability, and a genuine understanding of how our customers operate. This approach has allowed us to deepen customer relationships, strengthen service delivery, and build real momentum as we head into 2026.
Investing in AI With Purpose
AI is moving quickly across our industry, and at RPS we’ve taken a considered, practical approach to how we invest in it.
Rather than adding AI for the sake of it, our focus has been on identifying where it genuinely adds value for our customers. That means selecting and developing products that solve real problems, helping businesses work more efficiently, reduce unnecessary costs, and gain better insight into their communications.
As a result of this approach, we’ll be launching new AI-led services in January, designed to save time, reduce cost, and make day-to-day operations simpler for our customers. These solutions are built to enhance reliability and service, not to add complexity or noise.
Investing in People and Skills for the Future
One of the most important areas of progress this year has been our continued investment in people.
Through Network75, we brought a university student, Brandon into the business, allowing him to develop real-world technical skills alongside their degree. It’s an approach that supports emerging talent while strengthening our future capability as a business.
Alongside this, career development for all team members remains a priority at RPS. We’re committed to creating clear development paths, supporting progression, and ensuring everyone has the opportunity to grow, because when our people develop, our customers benefit.
Strengthening Customer Support Through Key Account Management
We’re always looking for ways to improve how we support our customers. A key step forward this year was Victoria moving into a Key Account Management role, enabling us to build stronger relationships and provide more proactive, joined-up support.
This role reflects our ongoing commitment to understanding our customers’ businesses in greater depth and ensuring continuity, clarity, and confidence in the services they rely on.
Coming Together as a Team and Giving Back
Building a strong business also means investing time in relationships beyond day-to-day work. This year, we made space to come together as a team and to support causes that matter to us.
Highlights included taking part in Prostate Cymru’s Big Walk, volunteering at PSA testing days and attending the Blue Tie Ball, alongside internal events such as a summer BBQ, team socials, and our Christmas party. These moments play an important role in strengthening teamwork, reinforcing our culture, and recognising the people behind RPS.
Championing Diversity and Leadership Across the Industry
Our involvement in Women in Telecoms continued to grow throughout the year and remains an important part of our wider industry engagement.
With Natalie as Co-Chair, RPS has played an active role in supporting collaboration, mentoring, and leadership development across the telecoms sector. This included participation in podcasts during Women in Tech Week, alongside panel sessions at Connected North and Connected Britain, and a roundtable hosted by Cavell – all contributing to meaningful conversations about the future of the industry.
Looking Forward to 2026
As we move into 2026, our focus remains clear: to keep improving, invest with purpose, and support our customers even better, without losing sight of what makes RPS different.
While we continue to innovate, our priority remains the same – keeping our customers connected, supported, and confident in the services they rely on. This includes rolling out AI-led services that are designed to save time, reduce cost, and make day-to-day operations simpler for our customers.
Thank you to our customers, partners, and team for being part of the journey. Your trust drives us forward every day, and we’re excited about what we’ll achieve together in the year ahead.
