Travel companies
The travel industry relies on a mix of traditional phone-based contact and online communication to make sales and provide customer support.
Telephones and broadband connections are essential to business – when problems arise, they can result in lost sales and customer frustration, negatively affecting your company’s reputation.
Some of the most common phone-related problems travel companies face include:
- Sites not being able to speak to each other
- High demand of inbound and outbound calls
- Maintaining contact with staff who work from home
- Agent visibility to supervisors when staff are working remotely
We help to solve these problems with a variety of smart solutions, such as:
- Site-wide internal calls
- Call packages
- Failover to other sites when lines are busy or unanswered to ensure calls are always answered
- Flexible contact solutions for staff working from home or on the move
- Agent and supervisor desktop software ensuring staff are productive and can be reported on
