Contact Centres
Whether you run a 200-seat contact centre or manage a small team of customer support agents, investing in the right technology for your contact centre can make a big difference to the success of your business.
Allow our experts to provide an advanced contact centre solution that’s tailored to the specific needs of your business. From traditional VoIP handsets to flexible voice and video calls via Teams, we’ll walk you through a range of options to suit your requirements and budget. Our call centre clients benefit from a wide range of features, including:
- Skills Routing
- IVR menus
- Reporting
- Real-Time Dashboard
- Agent anywhere
- Historical Contact Journal
- Callback
- Voicemail in Queue
- MS Teams Support
- CTI integration to CRM
- Web Chat
- Internal Teams Messaging
- Social Media
