SME
Solutions to Fit Your Business
We provide a comprehensive range of services to SMEs. Our services are designed to be flexible to your needs meaning you can add and remove elements as your business grows and develops. This could for example include changing the number of extensions you have as your team grows or adding new features as your requirements become more complex.
Our advanced features help you maintain high levels of customer service and provide an edge over your competitors. Example features include call diversions, where incoming calls are directed to another fixed line or mobile and call queuing whereby your callers hear a message and hold music, instead of a ring tone leaving them thinking no one is there to answer their call.
To maintain high level of reliability we provide automatic fall over for your services. If for example your internet connection should fail, your calls are automatically sent to a backup line.
Whether you require a simple single extension set up, multiple extensions or multisite solution we can help you and continue to help you as your business grows.
Business Benefits
- Contactability - as an SME it's vital that callers today can reach your business and get answered immediately otherwise they will try elsewhere, through facilities such as ring groups, call forwarding or Communicator Go these ensure callers should get answered promptly.
- Cost Effectiveness - as all businesses today cost is a prime factor to be managed, and through a range of either call packages or on a pay as you go basis, RPS will work with you to establish which is best for your business based on call types and volumes.
- Scalability - Upsizing or downsizing the business may be either necessary due to workloads or seasonal trends, adding or removing users means you only pay for those extensions being used that month. Adding additional extensions is generally as easy as purchasing an additional phone plugging in and go.
- Support - As they say time is money and SMEs can focus on running their business knowing the RPS UK based support team are right there with them delivering proactive support on a managed service basis so you don't have to bother worrying about your communication needs. A combination of experienced individuals and sophisticated monitoring tools ensures your network is maintained to the highest levels.
Key Features
- Auto Attendant - allows you to route callers to different parts of your business based on their needs, services them quickly without the need to go via an operator.
- Call Forwarding - Once activated, all calls are redirected to the chosen destination immediately. Calls can be forwarded to another extension, phone number (such as a mobile phone), an IVR, and more.
- Communicator GO - allows users to have an integrated VOIP phone application running either on Android or iOS extending their dek phone to thei rmobile operating by either Wifi or 4G.
- Operation Times - allow you to fully automate your operation times and route calls to whatever destination you want, calls can be routed based on Month/Day/Time of day.
Extensive Experience
Our expert team have extensive knowledge of all aspects of modern communications solutions.
Businesses of All Sizes
We can provide solutions from single user telephone setups right up to multi-user, multi-site business.
End-To-End Solutions
Our in-house platform mean that we can provide comprehensive end-to-end telecommunications solutions for your business.
UK Based Support
Our UK based support team are there for you when you need help and support using our services.
