Multi-Site

Business Benefits

  • Centralised Receptionist - a single receptionist based a one location can receive incoming calls for the entire organisation irrespective of which number the caller called in on. The location called can be displayed e.g. Newport Office, so as call answering can be location specific if required. Along with fully visibility of staff availability means receptionists can give live data to the caller prior to attempting any call transfer.
  • Virtual Departments - building groups of skilled personnel into departments across locations not only offers callers a wider pool of skilled individuals, meaning their enquiry is much more likely to be dealt with on a single call 'First Time Resolution' but can also aid companies in recruitment and flexibility in the living location of staff.
  • Collective Business Overview - centralised reporting and monitoring of the multi-site business allows management to measure call answering statistics and make informed business decisions regarding organisational structure and restructure.
  • Mobility of Staff - using the RPS Communicator GO smartphone Voice Over IP application, staff can easily move from one location to another and take their extension with them ensuring they are reachable without having to re-direct calls or inform receptionists where they are, any calls to their extension, internal or external will find them.

Key Features

  • Auto Attendant - allows you to route callers to different parts of your business based on their needs, services them quickly without the need to go via an operator.
  • Call Pickup - allows a user to pick up other users calls if they are part of the same pickup group which could be established across offices where skill groups maybe located e.g. Sales
  • Call Routing - allows for multiple inbound numbers to be delivered to your business and directed as you chose including multiple offices or automatically re-routed to an alternative office should all users be busy at the first location.
  • User Status - allows visibility across locations to see if staff members are busy, available or set to Do Not Disturb

Extensive Experience

Our expert team have extensive knowledge of all aspects of modern communications solutions.

Businesses of All Sizes

We can provide solutions from single telephone user setups right up to multi-user, multi-site businesses.

End-To-End Solutions

Our in-house platform means that we can provide comprehensive end-to-end managed telecommunications solutions for your business.

UK Based Support

Our UK based support team are there for you when you need help and support using our services.

Latest Case Studies

Severn Bay Corporate Solutions

Background

Severn Bay Corporate Solutions are Commercial Insurance Brokers based in Cardiff with over 30 year’s experience. They were unhappy with their current provider, who had not delivered upon their original contact and whos customer customer service was poor. It was…

Castra

Background

Castra Financial are a local financial services company offering holistic advice on mortgages, pension investments. Castra had been a customer of BT for many years and had experienced issue after issue with their service. Their calls as a business were limited…

Go Local Magazine & Print

Background

Go Local Magazine & Print are a high quality printing company based in Pontypool. They were unhappy with the service they were receiving from their current provider and were looking for a new provider who could support them better as well…

North Road Medical Practice

Background

North Road Medical Practice is a doctors surgery based in Cardiff. The practice had an outdated telephone system and struggled with limited incoming and outgoing lines. Changes had been announced to the GP Contractual arrangement and patient access, North Road knew…