Multi-Site
Unified Multi Site Solutions
For multi-site setups we offer a single unified network spanning all your sites with advanced features and great flexibility as your business develop.
A wide range of advanced features come as standard with our in-house solutions. Free calls between extensions, map multiple inbound numbers to individual users or groups of users, use a single centralised reception to route inbound calls to relevant departments and a single unified directory automatically reflecting the latest changes and searchable by multiple fields. You can also easily relocate extensions by simply unplugging at one location and plugging in at the new location even if it's at another site.
For high levels of resilience, should one site lose data connectivity, other sites can automatically take over the load so your customers are never left unable to contact you and should the worst happen and for whatever reason your system should go down we provide full disaster recovery assistance ensuring you can be up and operational rapidly.
We can configure your system to allow workers to work from home with access to a fully functioning extension as it they were at their desk in the office.
Business Benefits
- Centralised Receptionist - a single receptionist based a one location can receive incoming calls for the entire organisation irrespective of which number the caller called in on. The location called can be displayed e.g. Newport Office, so as call answering can be location specific if required. Along with fully visibility of staff availability means receptionists can give live data to the caller prior to attempting any call transfer.
- Virtual Departments - building groups of skilled personnel into departments across locations not only offers callers a wider pool of skilled individuals, meaning their enquiry is much more likely to be dealt with on a single call 'First Time Resolution' but can also aid companies in recruitment and flexibility in the living location of staff.
- Collective Business Overview - centralised reporting and monitoring of the multi-site business allows management to measure call answering statistics and make informed business decisions regarding organisational structure and restructure.
- Mobility of Staff - using the RPS Communicator GO smartphone Voice Over IP application, staff can easily move from one location to another and take their extension with them ensuring they are reachable without having to re-direct calls or inform receptionists where they are, any calls to their extension, internal or external will find them.
Key Features
- Auto Attendant - allows you to route callers to different parts of your business based on their needs, services them quickly without the need to go via an operator.
- Call Pickup - allows a user to pick up other users calls if they are part of the same pickup group which could be established across offices where skill groups maybe located e.g. Sales
- Call Routing - allows for multiple inbound numbers to be delivered to your business and directed as you chose including multiple offices or automatically re-routed to an alternative office should all users be busy at the first location.
- User Status - allows visibility across locations to see if staff members are busy, available or set to Do Not Disturb
Extensive Experience
Our expert team have extensive knowledge of all aspects of modern communications solutions.
Businesses of All Sizes
We can provide solutions from single telephone user setups right up to multi-user, multi-site businesses.
End-To-End Solutions
Our in-house platform means that we can provide comprehensive end-to-end managed telecommunications solutions for your business.
UK Based Support
Our UK based support team are there for you when you need help and support using our services.
