Communications Consultancy

Business Benefits

  • Expertise - Engaging with experienced external telephony focussed technologists can bring a wealth of knowledge to your business often with a different viewpoint. Through a combination of today's information and a knowledge of what's possible with new and upcoming technologies, RPS can help companies deliver better operational results both immediately and in the future.
  • Pay As You Go Model - Bringing in the expertise you require as and when needed, maybe for an initial evaluation and proposal and further reviews later provides a very cost effective method of access to industry experts at RPS. We promise we will not just revamp what to tell us but dig down and deliver information that when we help you implement changes will deliver agreed benefits to your business.
  • Bottom Line Improvement - Missed call evaluation and call flow analysis both have opportunities to introduce cost savings or improve revenue generation that may otherwise go unnoticed. RPS has a number of examples where it has helped businesses drive quantifiable improvements to company's financials.
  • Client Service - Based on customer service feedback are there ways in which you can make operational changes to improve your ratings, through better use of today's telephony technologies.

Key Features

  • Call Flow Analysis - Extracting available data RPS can evaluate existing call flows and propose changes where appropriate that would result in a better end user experience.
  • Missed Call Analysis - Businesses very often do not know how many calls are not being answered which often results in lost income. Thorough evaluation of missed calls can often result in generating additional sales revenue when analysed.
  • Hosted Telephony Advantages - Contemplating how today's fast changing telephony technologies can help benefit your business can be quickly accelerated through engaging with experienced professionals.

Extensive Experience

Our expert team have extensive knowledge of all aspects of modern communications solutions.

Businesses of All Sizes

We can provide solutions from single user telephone setups right up to multi-user, multi-site business.

End-To-End Solutions

Our in-house platform mean that we can provide comprehensive end-to-end telecommunications solutions for your business.

UK Based Support

Our UK based support team are there for you when you need help and support using our services.

Latest Case Studies

Severn Bay Corporate Solutions

Background

Severn Bay Corporate Solutions are Commercial Insurance Brokers based in Cardiff with over 30 year’s experience. They were unhappy with their current provider, who had not delivered upon their original contact and whos customer customer service was poor. It was…

Castra

Background

Castra Financial are a local financial services company offering holistic advice on mortgages, pension investments. Castra had been a customer of BT for many years and had experienced issue after issue with their service. Their calls as a business were limited…

Go Local Magazine & Print

Background

Go Local Magazine & Print are a high quality printing company based in Pontypool. They were unhappy with the service they were receiving from their current provider and were looking for a new provider who could support them better as well…

North Road Medical Practice

Background

North Road Medical Practice is a doctors surgery based in Cardiff. The practice had an outdated telephone system and struggled with limited incoming and outgoing lines. Changes had been announced to the GP Contractual arrangement and patient access, North Road knew…