Advanced Call Centre Solutions
Our call centre solutions offer advanced functionality whether you have 5 users or 500.
Centre wide and agent level reporting will help you measure the performance of your team and plan for demand peaks and troughs. These reports including average call duration, call wait times and average queue length.
To keep your team up to date and motivated to meet targets you can display key metrics via live updating wallboards.
For on-boarding new staff, our training functionality enables you to do things such as conducting mock calls as well as listening in as an agent takes a call.
For fast customer record recall we can provide a visual popup on your agents screens so they know who is calling and optionally, though integration to your CRM, link them directly to the customer's file.